The EI Advantage: How Four Seasons drives innovation and business success
Emotional intelligence is really a mix of self-awareness, self-control, empathy and social skills. It’s the bedrock of deep personal fosters and relationships a host wherein employees can innovate, solve problems and feel empowered to serve as ambassadors for his or her brand. Nonetheless, EI is downplayed as a &lsquo often;nice-to-have’ soft skill in comparison with others skills such as for example mental toughness, drive and analytical ability.
Four Seasons has long celebrated the significance of EI in building its world-renowned service culture and is internationally named an employer of preference, including having been named a “Great Spot to Work Legend”. Inspired by this legacy, Four Seasons sponsored the HBR-AS study to raise the discourse around corporate champion and culture the “EI Advantage” being an important driver of company culture innovation.
“Prior to the term emotional intelligence was coined long, Four Seasons Chairman  and Founder;Isadore Sharpunderstood that empathetic, self-aware employees would create a sustainable competitive advantage in a competitive industry fiercely,” says Christian Clerc, President, Worldwide Hotel Operations, Four Seasons Resorts and Hotels.
“Change is hard, and cultural change is harder even,” continues Clerc. “As part of your, customers would like connections with the ongoing companies who serve them, and emotionally intelligent employees will be the key to delivering a geniune customer experience. For companies to achieve success, they need to keep pace with social change and the expectations of new generations. An objective should be had by them that extends beyond financial goals, and a ongoing work place that brings about the very best in its people. In this context, prioritizing emotional intelligence represents nothing significantly less than the evolution of the present day workplace.”
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The study requires a close look at EI at work to raised understand the gap between theory and practice, and also the reasons why some organizations embrace EI skills and just why others dismiss it as a ‘soft skill’. Mastery of EI skills is becoming more critical as employees, those on leading lines particularly, make decisions that may impact a brand&rsquo materially;s reputation and its own link with customers – for better or worse.
“Companies want to talk about the significance of these people and the effectiveness of their human-centric workplace, yet many neglect to promote EI amongst their leaders and their workforce,” says Alex Clemente, managing director, HBR-AS. “This research implies that many companies battle to champion and reap the myriad benefits because of their organizations &ndash EI; including happier, motivated, and effective employees. More even, employers attempting to create the workplace into the future – one that millennials are demanding – must recognize that ignoring EI not merely has grave effect on their human capital, but on the future success ultimately.”
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Except for the headline, this story has not been edited by NDTV staff and is published from a syndicated feed.